v7v7 Privacy Policy

1. Introduction

v7v7 is committed to protecting the privacy and personal data of every player on our platform. We recognize that the Filipino players who trust v7v7 with their gaming experience also trust us with their personal information, and we take that responsibility seriously.

This Policy has been drafted in compliance with Republic Act No. 10173 (the Data Privacy Act of 2012 of the Philippines), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). Where applicable, we also observe internationally recognized data protection principles consistent with our operational commitments.

This Policy applies to all personal data collected from you through the v7v7 website, mobile platform, customer support channels, and any other touchpoints where you interact with v7v7. It does not apply to third-party websites or services that may be referenced on the v7v7 platform — those entities have their own independent privacy policies.

2. Data Controller

For the purposes of the Data Privacy Act of 2012, v7v7 acts as the personal information controller for personal data collected through the v7v7 platform. This means v7v7 determines the purposes and means by which your personal data is processed.

v7v7 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws. You may contact the v7v7 DPO using the details in Section 16 of this Policy.

3. Personal Data We Collect

v7v7 collects the following categories of personal data from players. We only collect data that is necessary, relevant, and not excessive for the purposes described in this Policy.

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, nationality, government-issued ID number	Account registration, KYC verification, age verification (21+)
Contact Data	Email address, mobile number, residential address	Account communication, transaction notifications, support
Financial Data	GCash/Maya account details, bank account name, transaction records	Deposit and withdrawal processing, fraud prevention
Account Data	Username, password hash, account balance, betting history, bonus usage	Platform operation, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser type, operating system, session logs	Security monitoring, fraud detection, platform optimization
Usage Data	Pages visited, games played, time spent, click patterns	Platform improvement, personalization, responsible gaming analysis
Communications Data	Live chat transcripts, email correspondence, support ticket content	Customer support, complaint resolution, quality assurance

4. How We Collect Your Personal Data

v7v7 collects personal data through the following channels:

• Direct collection — information you provide when registering a v7v7 account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or filling out any form on the platform.
• Automated collection — technical and usage data collected automatically when you access and navigate the v7v7 platform, through cookies, log files, and similar tracking technologies described in Section 8.
• Third-party sources — identity and financial verification data provided by our KYC service providers, payment processors (such as GCash, Maya, BPI, and BDO), and fraud detection partners, where you have authorized those third parties to share your information with us.

5. How We Use Your Personal Data

v7v7 uses your personal data for the following purposes:

• To create and manage your v7v7 account and verify your identity and age (21+ requirement).
• To process deposits, withdrawals, and all financial transactions on the platform in Philippine Peso (₱).
• To provide access to games, including slots, live casino, sports betting, bingo, and specialty titles.
• To deliver customer support via live chat and email, and to resolve complaints or disputes.
• To detect, investigate, and prevent fraud, money laundering, account abuse, and other prohibited conduct.
• To comply with anti-money laundering (AML), Know Your Customer (KYC), and other applicable regulatory obligations under Philippine law.
• To monitor your gaming activity for responsible gaming purposes, including identifying signs of problem gambling and applying player-requested limits or exclusions.
• To send you transactional communications, account notifications, and — where you have consented — promotional offers and marketing communications from v7v7.
• To analyze and improve the performance, security, and user experience of the v7v7 platform.
• To enforce the v7v7 Terms & Conditions and this Privacy Policy.

6. Legal Basis for Processing

v7v7 processes your personal data on the following legal grounds as recognized under the Data Privacy Act of 2012:

• Contractual necessity — processing required to perform our agreement with you (i.e., operating your v7v7 account and providing gaming services).
• Legal obligation — processing required to comply with Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests — processing for fraud prevention, platform security, and improving our services, where these interests do not override your data protection rights.
• Consent — processing for marketing communications and non-essential cookies, where we have obtained your prior, informed, and freely given consent. You may withdraw consent at any time.

7. Data Sharing & Disclosure

7.1 Service Providers

v7v7 shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include KYC verification providers, payment processors (GCash, Maya, BPI, BDO, Metrobank, InstaPay), game software providers, cloud hosting services, and customer support tools. All service providers are contractually required to process your data only on our instructions and to maintain appropriate security measures.

7.2 Regulatory and Legal Authorities

v7v7 may disclose your personal data to Philippine government agencies, regulatory bodies (including PAGCOR and the NPC), law enforcement authorities, and courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of v7v7, its players, or the public.

7.3 No Sale of Data

v7v7 does not sell, rent, exchange, or otherwise transfer your personal data to any third party for their own marketing or commercial purposes. We do not operate a data brokerage function of any kind.

7.4 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of v7v7's business operations, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

8. Cookies & Tracking Technologies

The v7v7 platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze platform usage. The types of cookies we use include:

• Strictly necessary cookies — required for the platform to function. These include session cookies that keep you logged in to your v7v7 account. These cannot be disabled.
• Functional cookies — remember your preferences (such as language or display settings) to improve your experience on subsequent visits.
• Analytics cookies — collect aggregated, anonymized data about how players use the v7v7 platform, helping us identify areas for improvement. These are only set with your consent.
• Security cookies — used for fraud detection, bot prevention, and protecting the integrity of account sessions.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the v7v7 platform. We do not use third-party advertising cookies or cross-site tracking cookies.

9. Data Retention

v7v7 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine laws and regulations. Specific retention periods include:

• Account data and transaction records — retained for a minimum of five (5) years from the date of your last transaction or account closure, as required under Philippine AML regulations.
• KYC and identity verification documents — retained for five (5) years following account closure or the end of our business relationship.
• Customer support communications — retained for two (2) years from the date of the interaction, or longer if related to an ongoing dispute.
• Technical and usage logs — retained for up to twelve (12) months for security monitoring purposes, after which they are anonymized or deleted.
• Marketing consent records — retained for the duration of your consent and for three (3) years thereafter as evidence of your consent.

When personal data is no longer required, v7v7 securely destroys or anonymizes it in accordance with our data disposal procedures.

10. Data Security

v7v7 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction:

• SSL/TLS encryption for all data transmitted between your device and v7v7 servers.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Role-based access controls ensuring v7v7 staff can only access personal data required for their specific job functions.
• Multi-factor authentication requirements for all v7v7 staff accessing player data systems.
• Regular security audits, vulnerability assessments, and penetration testing of the v7v7 platform.
• Secure, geographically redundant data storage with strict physical access controls.

While v7v7 employs industry-leading security practices, no online platform can guarantee absolute security. You also have a role in protecting your account — please keep your v7v7 login credentials confidential and enable two-factor authentication where available.

11. Your Data Subject Rights

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights with respect to your personal data held by v7v7:

• Right to be informed — you have the right to know whether v7v7 holds personal data about you and how it is being processed. This Privacy Policy fulfills this right.
• Right of access — you may request a copy of the personal data v7v7 holds about you, along with information about how it is being used.
• Right to rectification — if any personal data v7v7 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure — you may request that v7v7 delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to object — you may object to v7v7 processing your personal data for direct marketing purposes at any time, and we will stop such processing upon receipt of your objection.
• Right to data portability — you may request that v7v7 provide your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to file a complaint — if you believe v7v7 has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, contact the v7v7 Data Protection Officer as described in Section 16. We will respond to all legitimate requests within thirty (30) days. Some requests may require identity verification before we can process them.

12. Children's Privacy

The v7v7 platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that we have collected personal data from an individual under 21 without appropriate age verification, we will take immediate steps to delete that data and close the associated account.

If you believe that a minor has created a v7v7 account, please contact our support team immediately so we can investigate and take appropriate action.

13. Cross-Border Data Transfers

Some of v7v7's service providers and technology partners may be located outside the Philippines. Where personal data is transferred internationally, v7v7 ensures that appropriate safeguards are in place to protect your data, consistent with the requirements of the Data Privacy Act of 2012. These safeguards may include contractual data protection clauses with the receiving entities and confirming that the destination country provides an adequate level of data protection.

v7v7 does not transfer your personal data internationally for any purpose beyond what is necessary for the legitimate operation of the platform and the services described in this Policy.

14. Third-Party Links

The v7v7 platform may contain links to third-party game providers' information pages or partner sites. These third-party sites operate independently of v7v7 and have their own privacy policies, which are not covered by this Policy. v7v7 is not responsible for the privacy practices of any third-party site. We encourage you to review the privacy policy of any external site you visit.

15. Updates to This Privacy Policy

v7v7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine laws, or regulatory requirements. Updated versions of this Policy will be posted on this page with a revised "Last updated" date at the top.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — v7v7 will notify registered players via email or in-platform notification prior to the changes taking effect. Continued use of the v7v7 platform after the effective date of any revised Policy constitutes your acceptance of the updated terms.

We recommend that you review this Privacy Policy periodically to stay informed about how v7v7 is protecting your information.

16. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy, the personal data v7v7 holds about you, or your data subject rights under Philippine law, please contact the v7v7 Data Protection Officer through the following channels:

• Live Chat: Available 24/7 via the v7v7 platform. Ask to be connected with a data privacy request. Filipino-speaking agents are available at all times.
• Email: [email protected] — please include "Data Privacy Request" in your subject line.

v7v7 will acknowledge all privacy-related requests within 72 hours and aim to fully resolve them within 30 calendar days. For complex requests, we may need additional time and will inform you accordingly.

If you are not satisfied with v7v7's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.